Vietnam Airlines review: Seats, amenities, services, baggage fees & more

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This Vietnam Airlines review can provide valuable insights for travelers to Vietnam (Source: Collected)

Selecting the right airlines in Vietnam is crucial for a pleasant journey. This Vietnam Airlines review will provide valuable information about Vietnam’s national carrier. Vietnam Airlines is frequently commended by travelers for their wide range of destinations and onboard comforts, establishing themselves as a preferred option for their journeys.

1. Basic information about Vietnam Airlines

Vietnam Airlines, the national carrier of Vietnam, boasts a rich history and numerous achievements that have solidified their reputation as a prominent player in the aviation industry. Established in 1956, the airline has steadily grown to become one of the leading carriers in Southeast Asia, known for their excellent service and commitment to safety. 

In 1993, they officially became a state-owned air transportation enterprise. Over the years, Vietnam Airlines has achieved significant milestones, including the Skytrax World Airline Award for “Best Airline in Southeast Asia” and “World’s Best Improved Airline”, reflecting their continuous efforts to enhance the travel experience for passengers.

For those seeking to connect with Vietnam Airlines, the airline can be easily reached through:

• For calls within Vietnam (24/7): 1900 1100
• For Lotusmiles members: 1900 1800
• For calls from outside Vietnam (24/7): +84 24 38320320
• Email: [email protected]

Positive Vietnam Airlines reviews solidify their reputation as one of the leading carriers in the aviation industry in Vietnam (Source: Collected)

2. A glance at Vietnam Airlines’ route map

2.1. Vietnam Airlines’ domestic routes

Vietnam Airlines proudly operates an extensive domestic flight network, seamlessly connecting 21 provinces and cities nationwide. The airline offers many daily flights to key destinations such as Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, and Phu Quoc, ensuring frequent and convenient connections for travelers.

2.2. Vietnam Airlines’ international routes

Vietnam Airlines also distinguishes themselves in the international aviation industry with their expansive flight network, a wide range of flights, and traveler-friendly schedules. The airline offers services to 28 destinations spanning 26 countries and territories across the globe. Their international routes encompass key regions such as Asia, Europe, North America, Australia, the Middle East, and Africa, providing passengers with many options for their global travel needs.

3. Vietnam Airlines reviews: Safety and ratings

Vietnam Airlines reviews consistently highlight the airline’s commitment to safety and ratings. In 2023, airlineratings.com proudly included Vietnam Airlines among the prestigious top 20 global airlines, emphasizing their remarkable service quality. Regarding world-class air travel, Vietnam Airlines shines as a leading 4-star carrier, recognized by Skytrax Ratings. In recognition of their commitment to passenger safety, Vietnam Airlines earned the coveted Operational Safety Audit Certificate from IATA in 2006, a gold standard in international airline safety. This achievement solidified Vietnam Airlines’ reputation as a prominent carrier in aviation safety and service excellence. 

Vietnam Airlines’ star rating reflects the airline’s commitment to excellence (Source: Collected)

4. Vietnam Airlines reviews: Ticket prices, check-in options, amenities, services & baggage policies

4.1. Ticket prices

Vietnam Airlines provides a diverse selection of ticket classes designed to cater to various travel preferences and budgets. These classes include:

• Economy super lite (Class P/A/G)
• Economy lite (Class Q/N/R/T/E)
• Economy classic (Class S/H/K/L)
• Economy flex (Class Y/B/M)
• Business classic (Class Z/U)
• Premium economy flex (Class W)
• Business classic (Class D/I)
• Business flex (Class J/C)

Note that Vietnam Airlines’ ticket prices are influenced by several factors, including the airport, departure time, ticket class, and other variables. To estimate the ticket prices for your itinerary, you can access Vietnam Airlines’ website and mobile app.

Vietnam Airlines, as praised in many Vietnam Airlines reviews, offers a diverse selection of ticket classes (Source: Collected)

4.2. Check-in options

Vietnam Airlines offers four convenient check-in options.

4.2.1. Online check-in

Passengers with valid tickets and confirmed seats can easily check in by visiting the check-in section on the airline’s website or mobile app. Simply follow these steps:

• Step 1: Fill in the required information (full name, departure point, booking code, or e-ticket number)
• Step 2: Verify the flight details
• Step 3: Provide passport information
• Step 4: Choose your seat
• Step 5: Receive a mobile boarding pass. Passengers without checked baggage can proceed directly to security

4.2.2. Kiosk check-in

• Step 1: Choose your preferred language
• Step 2: Enter the booking reference, e-ticket number, or frequent flyer card number (if provided during booking)
• Step 3: Select the passenger for check-in
• Step 4: Choose your seat
• Step 5: Print your boarding pass for a hassle-free journey

There are many check-in options as per Vietnam Airlines reviews (Source: Collected)

4.2.3. Telephone check-in

This option is for domestic flights from Tan Son Nhat and Noi Bai Airport only.

• Step 1: Call the hotline 1900 6255 between 8 AM and 8 PM, providing your booking code, ticket number, or frequent flyer card number
• Step 2: Confirm your flight details
• Step 3: Choose your seat
• Step 4: Decide whether to collect your boarding pass at the airport counter or receive it via email for added convenience

4.2.4. Airport check-in

Important guidelines for domestic flight check-in with Vietnam Airlines:

• Airport check-in is available from 2 hours to 40 minutes before the scheduled departure time.
• Check-in counter timings are adjusted based on flight schedule changes.
• Passengers are advised to arrive early, allowing ample time for the necessary procedures.
• After the check-in counter closing time, Vietnam Airlines will not accommodate passengers.

Passengers often give positive Vietnam Airlines reviews for their convenient check-in options (Source: Collected)

4.3. Amenities & services

Vietnam Airlines reviews reflect the airline’s unwavering dedication to passenger satisfaction, which is evident in every aspect of their service:

• Lotus lounge: The lounge offers a range of amenities designed to meet both business and entertainment needs, such as high-speed wifi, internet-connected computers, charging ports, and electric sockets.
• Vietnam Airlines’ in-flight dining: The menu varies based on ticket class, featuring popular choices like rice or noodles alongside fruits and desserts.
• Vietnam Airlines’ in-flight entertainment: The PressReader Application provides access to a variety of newspapers and magazines in 60 languages, while the Lotustar offers captivating movies, audiobooks, and music worldwide.
• Vietnam Airlines’ in-flight wifi: The package deals for Vietnam Airlines’ wifi range from 2.95 to 29.95 USD. They come with varying usage times and data limits, providing flexibility for travelers’ internet needs. 

Regarding amenities, the availability of offerings may vary depending on ticket class: 

• Economy class: Long-duration flights provide pillows, blankets, and toiletries. Passengers can request additional items like eye masks and stickers for meal preferences.
• Premium economy class: Personal care bags with essential items are provided. Restrooms offer branded cosmetics, mouthwash, blankets, and fluffy pillows for passenger comfort.
• Business class: Passengers can enjoy elegantly designed bedding, amenity kits with lip balm, moisturizer, eye mask, toothbrush set, and more for flights over 4 hours. Premium cosmetics, dental care items, blankets, pillows, sleep masks, and slippers will ensure comfort at any altitude.

The latest Vietnam Airlines’ business class reviews commend the airline for their overall exceptional experience (Source: Collected)

4.4. Baggage policies

(*) Southeast Asia countries include Brunei, Thailand, Malaysia, Singapore, Indonesia, the Philippines, Laos, Cambodia, Myanmar, and Vietnam.

(**) There is no free checked baggage for Economy super lite tickets on some routes.

Vietnam Airlines reviews appreciate the airline’s transparent pricing information (Source: Collected)

If you are planning a trip to Vietnam, be sure to book flights with Vietnam Airlines to some incredible destinations such as Hanoi, Hoi An, Nha Trang, and Phu Quoc. Each destination offers a unique experience that will leave you with unforgettable memories of your Vietnam travel.

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In this Vietnam Airlines review, we highlight the airline’s outstanding services, wide coverage, and dedication to making passengers happy. Offering cozy seats, many onboard facilities, and a variety of entertainment options, Vietnam Airlines guarantees delightful travels. Whether you are flying within the country or internationally, Vietnam Airlines stands out as one of the best airlines in Vietnam.