The following regulations are set forth by Vinpearl Joint Stock Company and Phu Quoc Tourism Development and Investment Joint Stock Company, and NewVision Real Estate Company Limited (hereinafter collectively referred to as “Vinpearl/VinWonders”) to protect the security and interests of Guests (“Guests”). Accordingly, the Guests are responsible for understanding and complying with the General Regulations (“GR”) to ensure the best experience of services rendered at the amusement parks owned, managed, operated and launched by VinWonders.
These General Regulations may be amended and supplemented from time to time, at VinWonders’ discretion, to improve the quality of service and Guests’ experiences. All amendments will be announced on the official VinWonders Website at https://vinwonders.com/en/terms-and-conditions/.
1. Governing Scope
2. Conditions for using the online reservation function:
– Use online reservation function to search for information and complete valid purchases of products and services. However, abuse of this function may result in access denial and cancellation of the transaction.
– Online reservation function is for personal and non-commercial use only. Any modification, reproduction, display, operation, duplication, publication, franchising, link creation, transmission or otherwise conduct of business in reliance on the information, software, products or services derived from the online reservation function is strictly prohibited.
– You are personally liable for your own conduct and capacity in accordance with the law for the use of the online reservation function by yourself or by any individual or organization using your name and account to pay for reserved services. You are personally liable for the payment transactions in your name or on the account registered by you. You must ensure that all information provided by you during use of this function is true and correct.
3. Online reservation regulations
a. You can book tickets for up to 20 guests at a time.
b. Regulations on Adult, Child and Elderly Ticket Prices at VinWonders Phu Quoc, Vinpearl Safari Phu Quoc, Grand World Phu Quoc, VinWonders Nha Trang, and VinWonders Nam Hoi An:
– No admission ticket is required for children under 100 cm.
– Child Ticket Price: applicable to children from 100cm to under 140cm
– Elderly Ticket Price: applicable to those aged 60 or older, with photo identification documents for comparison
c. Regulations on Adult and Child Ticket Prices at VinKE & Aquarium Times City
– No admission ticket is required for children under 80 cm.
– Child Ticket Price: applicable to children from 80cm to under 140cm
– Vinpearl Aquarium: An extra charge of VND 70,000 per ticket must be paid directly at the ticket counter for guests over 140cm who buy tickets for those between 80cm and 140 cm.
– VinKE: An extra charge of VND 30,000 per ticket must be paid directly at the ticket counter for guests over 140cm who buy tickets for those between 80cm and 140 cm.
d. A guaranteed reservation requires successful payment.
e. Please ensure that you carefully read the information on the ticket name, ticket type, date of use, and quantity displayed on the screen before confirmation and payment.
– A confirmation email containing your successfully paid ticket details will be sent to your email address. The confirmation email may go to spam (spam mail), so please check this before contacting VinWonders.
– During your registration, you agree to receive ads emails from the Website. Then, you may refuse to receive such emails by clicking the link at the bottom of such emails
4. Regulations on verification of international payment cards
VinWonders requires card verification for certain transactions only. If your transaction is subject to card verification, you will receive a request to the email address that you have registered to purchase tickets.
5. Regulations on ticket cancellation, date change and exchange
Tickets are non-refundable, non-cancellable, and non-exchangeable for any other services, except in case of force majeure.
In case of ticket date change, ticket type change, exchange or cancellation due to force majeure events, the policy at the time of service use shall apply.
1. Payment methods
You can select one of the following payment methods to pay for reservations on the Website Vinwonders.com
– ATM Cards (domestic debit/payment/prepaid cards): To pay with a domestic card, your card must be registered with the Bank’s online payment or e-banking function. The transaction must be successfully authorized with the message issued by the payment gateway system (please ensure the valid balance/limit and customer authentication according to the card’s usage regulations).
– International credit cards, debit cards, and prepaid cards: VISA, MasterCard, JCB, Union Pay, and Amex credit/debit/prepaid cards issued by domestic and foreign banks. The transaction must be successfully licensed with the message issued by the payment gateway system (please ensure the valid balance/limit and customer authenticatation according to the card’s usage regulations).
2. Payment regulations
– Unless otherwise noted, you can usually select one of the above payment methods to pay for your reservations.
– VinWonders may refuse your credit card payment in certain cases, subject to VinWonders’ discretion.
– To ensure payment security, please keep in mind that:
3. Cases of unsuccessful payment transaction
The unsuccessful payment transaction can be due to many reasons. Please refer to the following reasons:
– You have not registered the online payment function with the card issuer.
– Visa and MasterCard cards: During the payment process, you may be asked to enter the Password of the program Verified by Visa or MasterCard SecureCode, etc, but you have not completed this verification step.
– The card limit/balance is not sufficient for payment. Some banks may set forth a daily spending limit for the cards.
– Wrong card information is entered.
Please contact your card issuer for the exact reasons.
The measures and regulations to resolve complaints and disputes are listed on the Website.
– Involvement of legal authorities
– Other means
VinWonders is responsible for resolving complaints related to the products and services provided on VinWonders.com.
Vinwonders will handle any complaints after receiving notices from Customers with regards to their purchases of products/services on Vinwonders.com.
In certain cases, we will ask the Customers to provide accurate tangible and intangible evidence relating to their complaints and conflicts.
Vinwonders.com will resolve disputes by following this process:
Step 1: Vinwonders’ Customer Care Department will receive the Customers’ complaints and notices. This Department must act quickly and proactively by responding immediately to the Customers and arranging settlements based on Vinwonders’ policies.
Step 2: If the issue is more complex or not included in Vinwonders’ announced policies, the Customer Care Department will, in collaboration with the Sales Department, be committed to a response time within 7 days.
Step 3: Involved departments will receive the results of complaint settlements for implementation, and a call to confirm the agreement with the Customers that their problem has been resolved will be made.
If through negotiation, an agreement cannot be reached on the conflicts arising from transactions between Vinwonders.com and the Customers, Vinwonders.com will ask a competent legal authority for intervention. This process is intended to ensure the legitimate interests of all related parties, especially the Customers.
For any inquiries, please contact:
Vinpearl Joint Stock Company
Address: Hon Tre Island, Vinh Nguyen Ward, Nha Trang City, Khanh Hoa Province, Vietnam
Hanoi Office: Symphony Building, Chu Huy Man Street, Vinhomes Riverside Long Bien, Hanoi, Vietnam
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