Terms & Conditions

These Terms of Use (“Terms of Use”) apply to all Guests and Partners who use or book services at the Amusement Parks owned and/or managed, operated, and launched by VinWonders, including, but not limited to, VinWonders Nha Trang, VinWonders Phu Quoc, Grand World Phu Quoc, Vinpearl Safari Phu Quoc, VinWonders Nam Hoi An, VinKE & Vinpearl Aquarium Times City, Ha Tinh Water Park, and other amusement parks launched from time to time, as announced on the official website https://www.vinwonders.com/ (“Amusement Parks”). Guests, Partners, and VinWonders are referred to individually as “Party,” and collectively as “Parties.”

Guests/Partners agree and acknowledge that by submitting the booking requests for services, events, and/or additional services (referred to collectively as “Service Requests”) and receiving the confirmation from VinWonders, they have read and accepted VinWonders’ Terms of Use (“TOU”) and Amusement Park Regulations (“Regulations”), as amended from time to time, on the official website address https://vinwonders.com (“The Website”).

The TOU and Regulations are an integral part of the service contract and agreement, or any Service Request confirmed between VinWonders and Guests/Partners (“Contract”).

• “VinWonders” means VinWonders Nha Trang Joint Stock Company, Vinpearl Joint Stock Company (“Vinpearl”), associates of Vinpearl Joint Stock Company, and branches, representative offices, and business places of Vinpearl and its associates established nationwide from time to time responsible for managing/operating the Amusement Parks.
• “Partners” mean travel agents/tour operators/businesses/entities or individuals entering into Contracts with VinWonders.
• “Guests” mean individuals who directly use VinWonders’ services for personal consumption and not for resale to other individuals or entities.
• “Published Rates” means the service rates listed at the Amusement Parks and on the Website. Service rates may vary from day to day.
• “Services” means one, several, or all of the amusement and entertainment services, zoo/aquarium visits, food and beverage services, transportation services, and other services provided by VinWonders to Guests within the Amusement Parks.
• “Regulations” mean the rules that Guests must adhere to while using the Services within the Amusement Parks and may be subject to change, at VinWonders’ discretion from time to time, and posted on the Website.
• “Voucher” means a prepayment card/paper to purchase the Services, available in physical or electronic format, issued by VinWonders to record the right to use the Services for the Voucher holder. The use of Vouchers must comply with the Terms of Use, Regulations, and specific provisions on each Voucher.

VinWonders’ services do not allow for refunds, cancellations, or exchanges under any circumstances once a transaction has been confirmed.

A transaction is considered confirmed when the customer completes the payment, and the service is deemed ready to be provided or has been provided, regardless of whether the customer chooses to use the service. This policy ensures fairness and transparency in the service delivery process. We are committed to providing high-quality services and ensuring all customer rights from the moment the transaction is confirmed.

Force majeure events, including but not limited to natural disasters or regulations by competent authorities (see details under FORCE MAJEURE), will be considered on a case-by-case basis and may result in special resolutions appropriate to the specific situation.

In all cases, the final decision rests with the company and will be communicated to the customer as soon as possible. Customers are advised to carefully consider their purchase before using the service.

Unless otherwise agreed or unless VinWonders has a different policy, Voucher users must adhere to the provisions of these Terms of Use, the Regulations, the conditions specified on the Voucher, and/or the Service provision policy corresponding to the type of Voucher issued by VinWonders at the time of use. The original Voucher must be presented by the Guest and revoked by VinWonders at the time of Service use. Failing to present a valid Voucher, the Guest must make a direct payment at the Published Rates at the time of Service use.

• Unless payment is made by credit card or in cash, or unless otherwise agreed in writing, Guests/Partners shall make payments directly to the following accounts:

• Transfer Details: (i) Guest/Partner Name; (ii) Service Request/Event Request Number, (iii) Payment Type (deposit, payment, etc.).
• VinWonders may (i) change or add to the payment accounts provided; and/or (ii) amend or supplement the payment procedure, with prior notice to Guests/Partners either in writing or by posting on the Website.

• VinWonders may make repairs, renovations, or upgrades, and carry out appropriate periodic maintenance programs for maintaining optimal conditions for VinWonders, provided that Partners and/or Guests must be kept informed via email/fax/written form before any major and lengthy upgrades.
• VinWonders shall not be held responsible for any complaints or claims regarding losses and/or damages possibly incurred by Partners and/or Guests as a result of renovations/upgrades after prior notice to the Agents/Partners/Guests.

VinWonders, Guests, or Partners shall not be held responsible for delays or non-performance of the service contract/agreement (excluding payment obligations) or their respective rights and obligations as stipulated in these Terms of Use and the Regulations if such delays or non-performance are due to a Force Majeure event. Force Majeure events include, but are not limited to, storms, floods, earthquakes, war, fires, changes in state policies or laws, or other objective events.

Provided that:

• Such event is entirely beyond reasonable control and not due to the fault or negligence of the affected Party even though the affected Party has taken all necessary and reasonable measures to prevent, remedy, or mitigate damage, causing delays or interruptions, hindering the performance of contractual obligations;
• Within 3 days from the occurrence of the Force Majeure event, the affected Party must give written notice to the other Party detailing the Force Majeure event, the preventive and remedial measures taken, the estimated recovery plan, and the solutions.
• Unless otherwise stated in writing by VinWonders, Guests or Partners must still fulfill their contractual obligations as permitted by the actual circumstances and take all reasonable measures to perform the portions of the work not obstructed by the Force Majeure event.

• VinWonders employs cameras, Wi-Fi, and similar technologies to identify individuals and vehicles entering the Amusement Parks and areas under its management for the purpose of ensuring security, safety, and guest traffic control, thereby enhancing its customer service.
• Guests agree and permit VinWonders to collect and use their facial images to ensure security and safety and enhance service quality.
• The use of Guests’ facial images, as stated in this Article, is entirely free of charge.
• VinWonders commits to keeping Guests’ facial images confidential and using them solely for the purposes outlined in these Terms of Use.

• VinWonders will make reasonable efforts to maintain the normal operation of the Website https://vinwonders.com/vi/ (“Website”). However, VinWonders does not guarantee that (i) the functions and support tools provided on the Website will not be interrupted or have errors, (ii) the Website will not be infected with viruses, malicious software (malware), or other harmful components, and/or (iii) all data provided on the Website will be accurate and free from technical errors during data creation.
• In the event of technical issues such as machinery malfunctions, software errors, internet transmission system failures, the Website being infected with a virus (“Technical Errors”), or uploaded data errors, such as price discrepancies (“Data Errors”), VinWonders will make reasonable efforts to rectify Technical Errors or adjust Data Errors as soon as possible. VinWonders reserves the right to refuse to execute transactions established: (i) due to Technical Errors, (ii) based on Data Errors, and/or (iii) affected by Technical Errors and/or Data Errors irrespective of their origin. For the avoidance of doubt, a data error is an error on the Website (e.g., regarding rates and conditions) that a reasonable person would not deem normal.
• In the event of a transaction refusal, VinWonders will notify the Partner/Guest via the email provided at service booking and refund the payment related to the rejected transaction that the Partner/Guest has made to VinWonders within a maximum of 45 business days.
• In addition to the payment refund obligation as stipulated in Clause 7.3, VinWonders shall not be held responsible for any losses or damages incurred by Partners/Guests, directly or indirectly, arising out of or related to Technical Errors and/or Data Errors.

• VinWonders reserves the right to implement promotional programs in accordance with the laws of the Socialist Republic of Vietnam. Customers will not be eligible for promotions or permitted to use VinWonders products and services if they do not comply with the conditions specified in each Program.
• VinWonders reserves the right, at any time, to cancel a customer’s participation in the Program, void/cancel purchased services, or revoke services received as gifts under each Promotion; and reclaim benefits and/or other promotional offers if VinWonders determines:
  • (i) The customer does not meet the eligibility criteria at the time of VinWonders’ evaluation and review before, during, or after the transaction or participation in the Program; or (ii) The customer engages in fraudulent, counterfeit, or dishonest behavior regarding the Program’s conditions and/or violates social ethics or legal regulations.
• For transparency, customers participating in the Promotions agree that VinWonders will determine the validity and eligibility of transactions for promotional benefits. Additionally, in cases of differing interpretations of the Program’s content, VinWonders shall have the full authority to explain the content, and VinWonders’ interpretation and decision shall be the final legal reference for the application of the Program.

The provisions of these Terms of Use shall be governed by the laws of Vietnam. All disputes arising in connection with the Service Request and use by Guests/Partners under Contracts and these Terms of Use shall be first resolved through negotiation. In the event that negotiations and discussions are unsuccessful within 30 days from the date of the dispute’s occurrence, the Parties may bring the dispute before the competent court in Vietnam as stipulated by the law.

This Personal Data Protection Policy describes how to collect, use and process personal data arising in the course of operation and business of Vinpearl Joint Stock Company (hereinafter referred to as the “Company”) located in Hon Tre Island, Vinh Nguyen Ward, Nha Trang City, Khanh Hoa Province, Vietnam and the official website is https://vinpearl.com.

ARTICLE 1.  GENERAL PROVISIONS

• Personal Data: means information in the form of symbols, letters, digits, images, sounds, or similar forms in the electronic environment that are associated with a specific person or help identify a specific person. Personal Data includes Basic Personal Data and Sensitive Personal Data.
• Data Subject: means the individual reflected by the Personal Data, including all individual customers who are using the Company’s products and services, the Company’s employees, shareholders and/or other individuals who have a legal relationship with the Company.
• Process, Processing or Processed: means one or more activities affecting Personal Data, such as: collection, recording, analysis, confirmation, storage, correction, disclosure, combination, access, retrieval, recalling, encryption, decryption, copying, sharing, transmission, provision, transfer, deletion, destruction of Personal Data or other related actions.
• Personal Data Protection Policy, or “this policy”: means the entire content of this policy drafted and issued by the Company, including 11 articles and 61 clauses in full and complete.
• Whenever the Personal Data of any relevant person of the Data Subject (including but not limited to information of dependents, related persons in accordance with the law, spouse, children and/or parents and/or guardians, friends, beneficiaries, authorized persons, partners, contacts for emergencies or other individuals of the Data Subject) is provided to the Company, the Data Subject and the relevant persons of the Data Subject warrant, warrant and assume responsibility that the information has been fully provided and has been agreed/approved by the Data Subject lawful to be processed for the purposes set out in this policy. The Data Subject and the relevant person of the Data Subject agrees that the Company is not responsible for due diligence on the legality and validity of this consent/consent and the storage of evidence proving that it is the responsibility of the relevant person of the Data Subject and the Data Subject. The Company is exempt from liability and is required to compensate for related damages and expenses when the Data Subject or/and related persons of the Data Subject do not comply with the contents specified herein.
• By registering, using the Company’s products and services, entering into contracts and/or allowing the Company to Process Personal Data, the Data Subject accepts in full and without any conditions to the policies mentioned herein and the changes (if any) from time to time.
• This Policy may be updated, modified, supplemented or replaced by the Company from time to time and posted by the Company on the Company’s official website. You can visit and check our official website regularly for the latest changes.
• The Company undertakes to comply with the following principles when Processing Personal Data:

1. The Company processes and protects Personal Data in accordance with the provisions of Vietnamese laws; fully complies with contracts, agreements, and other documents established with the Data Subject;
2. The Company collects Personal Data for specific, explicit and lawful purposes, within the scope of the purposes stated in Article 3 of this policy and in accordance with the provisions of Vietnamese laws;
3. The Company always applies and updates technical measures in accordance with the provisions of Vietnamese laws to ensure the safety of Personal Data, including the protection from unauthorized access and/or destruction, loss or damage to Personal Data;
4. The Company stores Personal Data appropriately and to the extent necessary to process it in accordance with the provisions of Vietnamese laws;
5. The Company is committed to complying with regulations related to the protection of children’s data.

ARTICLE 2. PROCESSED PERSONAL DATA

In order for the Company to Process Personal Data for the purposes set out in Article 3 of this policy, the Company may process the following types of Personal Data:

• Basic Personal Data includes:

1. Original family name, middle name and last name, other names (if any);
2. Date of birth; date of death or disappearance;
3. Gender;
4. Place of birth, place of birth registration, place of permanent residence, place of temporary residence, current place of residence, hometown, contact address;
5. Nationality;
6. Individual image; information obtained from security systems, including image recordings of the Data Subject on the camera systems and surveillance cameras at the Company’s business/transaction locations;
7. Telephone number, identity card number, citizen identification number, personal identification number, passport number, driver’s license number, license plate number, personal tax identification number, social insurance number, health insurance card number;
8. Occupation and workplace;
9. Marital status;
10. Information about family relationships (parents, children);
11. Information about the individual’s digital account; Personal Data reflects interests and history of activities in cyberspace;
12. Other information that is associated with a specific person or helps to identify a specific person does not fall within the scope of Sensitive Personal Data as set out in Article 2.2 below.
    • Sensitive Personal Data includes the following key data:
      1. Political views, religious views;
      2. Health status and private life are recorded in medical records, excluding information about blood type;
      3. Information related to racial origin, ethnic origin;
      4. Information about an individual’s inherited or acquired genetic trait;
      5. Information about physical attributes, unique biological characteristics of individuals;
      6. Data on crimes and criminal acts collected and stored by law enforcement agencies;
      7. Information about the bank account of the Data Subject;
      8. Data about the customer’s location determined through the location service;
      9. Other Personal Data is specified by law as specific and requires necessary security measures.

ARTICLE 3. PURPOSES OF PERSONAL DATA PROCESSING

Personal Data may be processed for one or more of the following purposes:

• Evaluating the capability to provide products, services and/or enter into contractual commitments with the Data Subject, including but not limited to the purposes as follows:

1. Identifying and verifying information of the Data Subject;
2. Evaluating, reviewing and approving the provision of products and services according to the registration documents, applications, contracts of the Data Subject and/or related persons of the Data Subject;
3. Consider providing or continuing to provide any of the Company’s products and services to the Data Subject.
   • Fulfilling obligations in contracts, agreements, terms, conditions and other documents between the Company  and the Data Subject, customer support, including but not limited to the purposes as follows:
4. Performing obligations under contracts, agreements and providing products and services to Data Subjects;
5. Updating and processing information of Data Subjects;
6. Taking care of and settling complaints and lawsuits of Data Subjects;
7. Using and transfering to partners Personal Data and relevant information to identify and fix problems of products and services; product repair;
8. Contacting and notifying the Data Subject;
9. Implementing promotional programs, exchanging gifts, awarding, delivering gifts;
10. Performing other customer care and support activities.
    • Improving the quality of the Company’s products and services, including but not limited to:
11. Providing information that the client has requested or that the Company finds useful to the client;
12. Improving technology, interface of websites, social networks, and applications to ensure convenience for customers;
13. Managing customer accounts and loyalty programs;
14. Statistics and data analysis for research, development, development and improvement of products and services; improve customer experience;
15. Developing and providing new products and services that are personalized according to the actual needs and conditions of customers;
16. Introducing and providing promotions and incentives for products and services of the Company and of the Company in cooperation with partners;
17. Proposing products and services that customers may be interested in through identifying customer interests.
    • Serving the Company’s business and operation activities including but not limited to the fulfillment of reporting, financial, accounting and tax obligations, auditing, compliance activities and other activities serving the Company’s legitimate business in cases that the Company deems necessary.
    • Restructuring and transfer of projects/enterprises:

In the course of business, the Company may sell or buy businesses or restructure the business or transfer other projects or services in accordance with the provisions of law. Accordingly, Personal Data and the right to use information in general are among the transferred assets. In all cases, the transfer and processing of data will be carried out by the parties in accordance with the provisions of the law and this policy.

• Marketing: Building marketing campaigns, promoting products and services, including building campaigns based on customer preferences.
• Prevention, caution, investigation and detection of crimes.
• Protect social order and safety, protect the legitimate rights and interests of Data Subjects, the Company and other related parties.
• Compliance with the provisions of law and international treaties to which Vietnam is a signatory, including but not limited to:

1. To provide to competent state agencies in accordance with law;
2. In order to fulfill its obligations in accordance with the provisions of law, international treaties that the Company must comply with (if any).
   • Other purposes obtained the consent of the Data Subject.

ARTICLE 4. HOW PERSONAL DATA IS PROCESSED

• How the data is collected

Personal Data is collected as follows:

1. From the Company’s websites and applications: Personal Data is collected when the Data Subject fills in the forms posted on the Company’s websites and applications.
2. From the provision of products and services, the performance of obligations under contracts and agreements of the Company: Personal Data is collected when the Data Subject purchases, registers to use, uses any products and services, signs a contract with the Company.
3. From exchanges and communications with the Data Subject: Personal Data is collected through interaction between the Company and the Data Subject (in person, by mail, telephone, online, call center system, electronic communication or any other means) including surveys.
4. From social networks: The Company’s social networks and/or social networks cooperated by the Company with partners.
5. From audio and video recording devices: located at stores, business points or places where part or all of the Company’s business activities are carried out that the Data Subject meets, appears or interacts with the Company;
6. From interactions or automated data collection technologies: The Company may collect automatically recorded information from the connection:
   • Cookies, pixel tags, and other similar technologies;
   • Any technology capable of tracking personal activity on devices or websites;
   • Other data information is provided by a device.
7. Other vehicles

The Company may collect Personal Data through public and official sources of information or through the receipt and sharing of necessary data from the parent company, subsidiaries, affiliates, and partners in the process of cooperating with the Company in accordance with the applicable regulations.

• How the data is stored

Personal Data is stored in Vietnam at the Company’s database system  or wherever we or our affiliates, subsidiaries, affiliates, partners or service providers have facilities.

The storage period of personal data is determined based on the purpose of use as stated in this policy and in accordance with the applicable regulations.

• How the data is transferred/shared
  1. The Company will not sell Personal Data to any party. The Company uses the necessary security measures to ensure that the transfer/sharing of Personal Data is secure. Personal Data shared by the Company with (i) the Company’s parent company, subsidiaries, affiliates; (ii) individuals/organizations involved in the Processing of Personal Data as set out in this policy); or (iii) competent state agencies or other cases in accordance with the applicable regulations.
  2. If the recipient of Personal Data is headquartered outside the territory of Vietnam, when providing/transferring Personal Data abroad (including but not limited to the use of cyberspace, equipment, electronic means or other forms to transfer Personal Data outside the territory of Vietnam), The Company will require the receiving party to ensure the safety and security of the Personal Data provided/transferred. The Company is committed to fully complying with the regulations and compliance requirements of Vietnamese law to protect the safety of Personal Data.
• How the data is analyzed

Personal Data is analyzed based on the Company’s internal processes, data security principles and information security for information technology systems.

• How the data is encrypted

When necessary, the processed Personal Data is encrypted in accordance with appropriate encryption standards during storage or transfer and processing to ensure that the data is protected at all times.

• How the data is deleted

In accordance with the applicable regulations or upon a valid request from the Data Subject, the Company will delete the stored Personal Data, except for the following cases:

1. The law does not allow data deletion or require mandatory data storage;
2. Personal Data is processed by competent state agencies for the purpose of serving the activities of state agencies in accordance with law;
3. Personal Data has been disclosed in accordance with the law;
4. Personal Data is processed to serve legal requirements, scientific research and statistics in accordance with law;
5. In case of national defense and security emergencies, social order and safety, major disasters, dangerous epidemics; when there is a risk of threatening security and national defense but not to the extent of declaring a state of emergency; prevention and combat of riots, terrorism, crime and law violations;
6. Responding to an emergency situation that threatens the life, health, or safety of a Data Subject or other individual.

Throughout the Processing of Personal Data, security is the highest priority of the Company. The Company takes appropriate technical measures to prevent unauthorized access to and use  of Personal Data. We also regularly collaborate with security experts to update the latest cybersecurity techniques to ensure the safety of Personal Data. Your payment card data issued by financial institutions is  protected by the Company  on the principle that important payment card data (card number, full name, CVV number) is not recorded on our system. Your payment transaction is made on the system of the relevant bank.

ARTICLE 5. PROCESSING OF CHILDREN’S PERSONAL DATA

• The Company will Process Children’s Personal Data in accordance with the principle of protecting the rights and best interests of children and in accordance with the provisions of the law.
• The Company only processes the Personal Data of children and provides products and services to children, if the parent or guardian consents to the use of the Company’s products and services, consents to the Company Processing the Personal Data of the child, agree to this policy and comply with the requirements of relevant laws. In the event that a child aged 7 years or older uses the Company’s products and services, in addition to the requirements set forth herein, the Company will only process the child’s Personal Data with the consent of the child. The parent or guardian is responsible for obtaining the consent of the child before providing the child’s Personal Data to the Company.

ARTICLE 6. CONSEQUENCES AND UNEXPECTED DAMAGE ARE LIKELY TO OCCUR

• The Company uses many different information security technologies such as firewall systems, access control measures, encryption, etc. to protect and prevent unauthorized access, use or sharing of Personal Data. However, the Company cannot commit to ensuring absolute security of Personal Data in certain cases such as:

1. Hardware and software errors in the process of data processing that cause loss of data of the Data Subject;
2. The security vulnerability is beyond the control of the Company, the system is attacked by hackers, causing data to be exposed and leaked.
   • The Company recommends that Data Subjects keep confidential information related to account login passwords, OTP codes and do not share this content with any other person.
   • The Data Subject should be well aware that at any time when the Data Subject discloses and makes public his/her Personal Data, such data may be collected and used by others for purposes beyond the control of the Data Subject and the Company.
   • The Company recommends that Data Subjects preserve personal devices (phones, tablets, personal computers, etc.) during use. The Data Subject should log out of his or her account when not in use.
   • In case the data storage server is attacked, which leadsg to the loss, disclosure or leakage of Personal Data, the Company will be responsible for notifying the case to the investigating authorities for timely handling and notifying the Data Subject in accordance with the law.
   • Cyberspace is not a secure environment, and the Company cannot guarantee that Personal Data shared over cyberspace will always be secure. When transmitting Personal Data over cyberspace, the Data Subject should only use secure systems to access the website, application or device. The Data Subject is responsible for keeping his/her access credentials on each website, application or device securely and confidentially.

ARTICLE 7. START TIME, END TIME OF PROCESSING OF PERSONAL DATA

• Personal Data is processed from the moment the Company lawfully receives the Personal Data and the Company has an appropriate legal basis for processing the data in accordance with the law.
• Personal Data will be processed until the purposes of the data processing have been completed.
• The Company may be required to store Personal Data even if the contract between the parties has been terminated in order to perform its obligations in accordance with the law and/or the requirements of the competent state authorities.

ARTICLE 8. ORGANIZATIONS AND INDIVIDUALS PARTICIPATING IN THE PROCESSING OF PERSONAL DATA

• As the case may be, the Company may be the controller of personal data or the controller and processor of personal data.
• To the extent permitted by law, the Data Subject clearly understands that the Company may share Personal Data for the purposes stated in this Policy with the following organizations and individuals:
  1. a) Parent companies, subsidiaries and associated companies of the Company;
  2. b) Organizations and individuals providing services and/or cooperating with the Company, including but not limited to: agents, auditors, lawyers, business partners, providing information technology solutions, software, applications, operation, management, troubleshooting services, etc.  infrastructure development;
  3. c) Any individual or organization that is a representative, authorized party of the Data Subject, acting on behalf of the Data Subject.

The sharing of data will be carried out in accordance with the order, manner and current legal regulations. The recipients of Personal Data are obligated to keep  Personal Data  confidential in accordance with this Policy, the Company’s internal regulations, standards for the protection of Personal Data   and applicable legal regulations.

• The Company may be required to share Personal Data with competent state authorities in accordance with the law.

ARTICLE 9. RIGHTS OF DATA SUBJECTS

• Right to know about his/her Personal Data Processing activities, unless otherwise provided by law.
• Right to consent or object to consent to the Processing of his/her Personal Data, unless otherwise required by law.
• Right to view, correct or request correction of your Personal Data, unless otherwise required by law.
• Right to withdraw consent.
• Right to erasure data.
• Right to restrict the processing of your Personal Data in accordance with the law.
• Right to request the provision of his/her Personal Data, unless otherwise provided by law.
• Right to object to data processing.
• Right to complain, denounce and initiate lawsuits.
• Right to claim damages.
• Right to self-protect.

The Data Subject may exercise these rights by making a request to the Company. The request form must be sent to  the Company with basic contents such as  the requester’s information, detailed request content (e.g. type of data to be provided or to be deleted, text name, record (if any)), reason and purpose when making the request, relevant information depending on the specifics of the request (e.g. request documents) the request for supply needs to be in the form of a file or paper, the address for receiving documents, etc.). All costs (if any) arising from the fulfillment of the requirements stated herein including but not limited to the cost of printing, photocopying, postage, courier fees for sending the data will be borne by the requester and must be paid at the latest upon receipt of the data or a period set by the Company.

The Company will process the requests of the Data Subject in accordance with the provisions of the law and consider the legitimate interests of the Data Subject. However, in the event that the Data Subject withdraws his/her consent, requests the deletion of the data and/or exercises other relevant rights with respect to any or all of the Personal Data that affects the ability to provide/maintain the products,  the Company’s services  to the Data Subject or maintaining the contractual relationship, depending on the nature of the Data Subject’s request, the Company may consider and decide not to continue to provide the Company’s products and services to the Data Subject or terminate the contractual relationship between the Company and the Data Subject. Acts carried out by the Data Subject under this regulation shall be deemed to be a unilateral termination by the Data Subject for any relationship between the Data Subject and  the Company  and may lead to a breach of obligations or contractual commitments between the Data Subject and the Company, and  the Company  reserves its legal rights and remedies in such cases. Accordingly, the Company will not be liable to the Data Subject for any losses incurred and the Company’s legal rights will be fully reserved. With reasonable efforts, the Company will make a lawful and valid request from the Data Subject within a reasonable time in accordance with the applicable regulations. However, for security purposes, the Company may require the Data Subject to verify his identity before processing the Data Subject’s request. The Company has the right to refuse to comply with the requests of the Data Subject in certain cases, including but not limited to: (i) The Data Subject does not comply with the order and procedures instructed by  the Company  in which the content of the request is missing or invalid; (ii) The Data Subject fails to provide or inadequately provides papers and documents for identity verification; or (iii) in case  the Company assesses that there are signs of fraud or violation of Personal Data protection; or (iv) the applicable regulations do not allow the implementation of the request of the Data Subject.

ARTICLE 10. OBLIGATIONS OF THE DATA SUBJECT

• Self-protection of personal data; request other relevant organizations and individuals to protect their Personal Data. Promptly notify the Company when detecting any errors, mistakes, leaks of Personal Data or suspicion that Personal Data is being breached.
• Respect and protect the personal data of others.
• Provide complete and accurate Personal Data when agreeing to allow the Processing of Personal Data. If there is any false information, the Data Subject will bear it at its own expense in the event that such information affects or restricts the interests of the Data Subject.
• Comply with the law on personal data protection and participate in the prevention and control of violations of regulations on personal data protection.
• Other responsibilities as prescribed by law.

ARTICLE 11. OTHER REGULATIONS

• The Data Subject confirms that, by accepting this policy, the Data Subject has consented to the Personal Data being processed by the Company, the organization or individual participating  in the Personal Data Processing process as set out in this policy,  know the type of data to be processed, the purpose of the data processing, the individual entity to which the Personal Data is processed, and its rights and obligations in relation to  the Personal Data. The Data Subject has been notified, known and consented to all contents that need to be notified before the Personal Data is processed by the Company, organizations and individuals participating  in the Personal Data Processing The Data Subject agrees that the Company, organizations and individuals involved in  the Processing of Personal Data do not need to notify each other before the Processing of Personal Data.
• If you have any questions about the Company’s personal data protection, please contact us and we will try to answer your question as soon as possible. You can also contact us at the address below:

Contact address: Vinpearl Joint Stock Company – Hon Tre Island, Vinh Nguyen Ward, Nha Trang City, Khanh Hoa Province, Vietnam

Địa chỉ email: [email protected]

Phone: 1900 23 23 28

• This policy is applicable from 05/11/2024.