Bamboo Airways review: Seats, amenities, services, rating & safety record

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Fly with confidence with this Bamboo Airways review (Source: Collected)

In this article, we will provide a Bamboo Airways review, covering all aspects of this airline’s services and offerings. As one of the prominent airlines in Vietnam, Bamboo Airways has garnered attention for its exceptional customer service, extensive flight network, and competitive prices.

1. Basic information about Bamboo Airways

In 2017, Bamboo Airways Vietnam was established, and it officially took off in January 2019. This Vietnamese airline, operating under the trade name Bamboo Airways, is owned by FLC Group and headquartered in Hanoi.

In 2023, the carrier underwent a transfer of ownership to Him Lam Group and a group of Japanese-associated investors. As the first private airline in Vietnam, Bamboo Airways offers high-quality flights as a full-service carrier.

If you have any questions or issues, simply dial the Bamboo Airways contact number at +84 1900 1166 or 00 1900 1166. Alternatively, you can also reach out to them via email at [email protected].

According to data from the Civil Aviation Authority of Vietnam (CAAV), Bamboo Airways achieved a remarkable on-time performance (OTP) rate of 95.2% in 2022, making it the airline with the highest OTP rate in the industry for four consecutive years. It also had the lowest total delay and cancellation rate in the industry in 2022, at just 4.9%.

Bamboo Airways operates flights to all 22 domestic airports in Vietnam and extends its reach to major airports in Asia, Australia, and Europe, providing convenient access to various destinations. According to many Bamboo Airways reviews, the airline shares the values of Vietnamese culture and people with the world.

Is Bamboo Airways good? Yes! (Source: Collected)

2. Bamboo Airways domestic and international flights

With a focus on customer satisfaction, Bamboo Airways offers a wide selection of both domestic and international flights:

2.1. Bamboo Airways domestic routes

With positive Bamboo Airways reviews from passengers, the airline is known for its excellent service and comfortable flying experience. The airline not only covers major domestic routes like Hanoi, Ho Chi Minh City, and Da Nang but also explores new destinations, including tourist hotspots like Vinh, Can Tho, Pleiku, Quang Binh, Quang Ninh, Hai Phong, Thanh Hoa, Quy Nhon, Chu Lai, Hue, Con Dao, Dien Bien, Phu Quoc, Nha Trang, etc.

2.2. Bamboo Airways international routes

Bamboo Airways offers a range of international routes, including direct flights between Vietnam and popular destinations such as Taiwan, Japan, Korea, Singapore, Thailand, the UK, Australia, and Germany. This allows passengers to avoid unnecessary layovers, saving them both time and money during their travels. With Bamboo Airways routes expanding constantly, travelers have more options to explore different countries and cultures effortlessly.

Plan your next adventure with Bamboo Airways international flights (Source: Collected)

3. Bamboo Airways reviews: Rating and safety record

Bamboo Airways is a certified 3-star airline, recognized for its excellent airport facilities, in-flight products, and staff services. 

Bamboo Airways has been acknowledged as one of the top 15 regional airlines in the prestigious Skytrax World Airline Awards. In the Best Regional Airlines in Asia category, Bamboo Airways is second only to Bangkok Airways. Skytrax Ratings assess various aspects such as seating, amenities, food and drink, IFE, cleanliness, and service ratings for flight attendants and ground staff. 

Furthermore, Bamboo Airways received a safety assessment certificate from the International Air Transport Association (IATA) in 2019 and has since become an official member of IATA. Notably, the airline has also been awarded a perfect 7/7 stars by Airline Ratings for its exceptional COVID-19 pandemic prevention measures and commitment to aviation safety.

According to safety records, this airline from Vietnam also boasts having had no Bamboo Airways crashes or casualties so far.

Read Bamboo Airways reviews for a smooth travel experience (Source: Collected)

4. Bamboo Airways reviews: Ticket options, amenities, services & baggage policies

Our Bamboo Airways review will give you a comprehensive overview of what this airline has to offer.

4.1. Ticket options

Bamboo Airways offers a range of ticket options to cater to different travel preferences and budgets:

• Economy class: Bamboo Airways economy class offers affordable travel with comfortable seating, in-flight meals, and entertainment options.
• Premium economy class: For added comfort and amenities, Bamboo Airways premium economy provides extra legroom, wider seats, gourmet meals, and priority services for a seamless travel experience.
• Business class: You can experience top-notch luxury with spacious seating, personalized service, access to exclusive lounges, and a range of amenities. With a positive Bamboo Airways business class review, passengers can expect a luxurious and enjoyable journey.

Enjoy the finest amenities and service at a budget-friendly Bamboo Airways business class price (Source: Collected)

4.2. Check-in options

In today’s fast-paced world, convenience and efficiency are key factors when it comes to traveling. Bamboo Airways understands this, offering a range of check-in options to suit the needs of their passengers.

• Airport check-in: Passengers should present their travel documents at designated counters and provide the necessary information to the airline staff.
• Online check-in: Another convenient option is online check-in, offered by Bamboo Airways through their website or mobile app. Passengers can check in from anywhere, starting 24 hours before the scheduled departure time and closing a few hours prior to the flight.
• Self-service kiosks: According to Bamboo Airways reviews, some airports are equipped with self-service kiosks. These kiosks provide passengers with the ability to check in independently. By printing boarding passes, travelers can enjoy their journey without the need for assistance.

Plan your dream getaway with confidence thanks to positive Bamboo Airways reviews (Source: Collected)

4.3. Amenities & services

Bamboo Airways offers a range of amenities and services to enhance the flying experience for passengers. One notable feature is Bamboo Sky, an on-board entertainment system that provides in-flight entertainment. Through Bamboo Sky, passengers can access a wide selection of movies, TV series, video games, and music by connecting their personal devices.

Additionally, Bamboo Airways offers high-quality content, including movies from popular Hollywood studios, thanks to partnerships with leading companies like Images In Motion (IIM) and Airfi Aero. However, this service is currently available only on international routes.

Passengers flying with Bamboo Airways can enjoy a variety of dishes tailored to their respective seat classes, including both paid and free food. Free meals are provided on domestic flights under 2 hours for economy class seats, and passengers can customize their options by booking in advance. 

Bamboo Airways food offers a diverse range of dishes, snacks, and tea, and passengers flying during lunch or dinner will be treated to delicious meals. Bamboo Airways strives to provide the best dining service for all passengers, whether they fly domestically or internationally.

Taste the flavors of Vietnam with Bamboo Airways meals (Source: Collected)

4.4. Baggage policies

At Bamboo Airways, baggage policies are designed to ensure a smooth and convenient travel experience for passengers.

• Carry-on luggage

To stay within the limits, economy class passengers should keep their carry-on luggage’s weight below 7 kg (15 lb) and its size within 115 cm (56 x 36 x 23 cm). Business class passengers can carry two pieces, each weighing no more than 7 kg and measuring no more than 115 cm (56 x 36 x 23 cm) as well.

Along with your carry-on luggage, you are also allowed to bring a personal item. Ensure that its weight does not exceed 3 kg and its total dimensions do not exceed 80 cm (40 x 30 x 10 cm).

Note that young children under two years old are not permitted to bring carry-on luggage onboard. Plus, you will need to check in the luggage and may be charged a service fee for excess weight.

• Baggage allowance

Baggage allowance is the weight limit for checked baggage on each flight without extra charges. It must not exceed 32 kg (70 lb) and/or 203 cm in combined dimensions. Business class allows three pieces of checked baggage, and economy class allows two pieces, as long as they meet the weight limit. If exceeding these limits, passengers must repack it or send it as cargo. Bamboo Airways only accepts properly packed checked baggage.

Bamboo Airways reviews will help you gain insight into the service (Source: Collected)

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Whether you are a frequent traveler or are planning your next adventure, reading a Bamboo Airways review can provide valuable information that will enhance your travel experiences, from the quality of service to the comfort of the seats. So, book your ticket today and enjoy the exceptional service of Bamboo Airways!

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